Privacy Policy
Last updated: 22 August 2026 · Mates 4x4, 1 Foxtrot Lane, Pakenham VIC 3810
1. Introduction
Mates 4x4 ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website (mates4x4.com.au), requesting a quote, placing an order, or engaging our services, you consent to the practices described in this policy. If you do not agree, please do not provide us with your personal information.
We may update this policy from time to time. The current version will always be available on our website. We encourage you to review it periodically.
2. What personal information we collect
We collect personal information that is reasonably necessary for our business activities. The types of information we may collect include:
- Name, phone number, and email address — when you submit an enquiry, request a quote, or contact us
- Vehicle details (make, model, year) — to provide accurate product and fitment advice
- Postal or delivery address — for order fulfilment and correspondence
- Payment information — processed securely through our payment provider; we do not store full card details
- Website usage data — including IP address, browser type, pages visited, and time spent on pages, collected via cookies and analytics tools
- Communications — records of emails, phone calls, or messages you send us
3. How we collect your information
We collect personal information in the following ways:
- Directly from you — when you complete a contact form, request a quote, make a purchase, or call or email us
- Automatically — through cookies, web analytics, and server logs when you visit our website
- From third parties — such as Google Analytics, social media platforms (Facebook, Instagram, TikTok), and payment processors, in accordance with their own privacy policies
4. How we use your information
We use your personal information only for the purposes for which it was collected, or for related purposes you would reasonably expect. These include:
- Responding to enquiries and providing quotes
- Processing orders and arranging fitment appointments
- Communicating with you about your order, warranty, or service
- Sending promotional emails or newsletters (only where you have opted in — you may unsubscribe at any time)
- Improving our website, products, and services
- Complying with legal obligations
- Fraud prevention and security
5. Disclosure of your information
We do not sell, rent, or trade your personal information to third parties. We may share your information with:
- Service providers who assist us in operating our business (e.g. email platforms, payment processors, analytics providers) — bound by confidentiality obligations
- Product manufacturers or suppliers — where necessary to process warranty claims or special orders
- Law enforcement or government agencies — where required by law or to protect our legal rights
Where we disclose your information to overseas recipients (e.g. cloud service providers), we take reasonable steps to ensure those recipients handle your information in a manner consistent with the APPs.
7. Security of your information
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These measures include secure servers, encrypted data transmission (HTTPS), and access controls.
While we take all reasonable precautions, no method of transmission over the internet is completely secure. We cannot guarantee the absolute security of information transmitted to or from our website.
If you suspect a data breach, please contact us immediately at the details below.
8. Retention of your information
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When information is no longer needed, we take reasonable steps to destroy or de-identify it securely.
Transaction records (including orders and invoices) are retained for a minimum of 7 years in accordance with Australian tax law.
9. Your rights
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate, incomplete, or out-of-date information
- Request that we delete your information (subject to legal retention obligations)
- Opt out of direct marketing communications at any time
- Lodge a complaint with us or with the Office of the Australian Information Commissioner (OAIC)
To exercise any of these rights, please contact us using the details in section 11. We will respond to access and correction requests within 30 days.
10. Third-party websites
Our website may contain links to third-party websites, including social media platforms and product manufacturers. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.
11. Complaints
If you have a concern about how we have handled your personal information, please contact us in the first instance. We will investigate and respond within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
12. Contact us
For any privacy-related enquiries, access requests, or complaints, please contact our Privacy Officer:
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