Collection information

Collection from our Pakenham store

All Mates 4x4 products are collection only from our Pakenham workshop. We do not offer shipping or delivery.

Collection timing

Most in-stock items are ready for collection within 1–2 business days after your order is placed. Products that require ordering, vehicle-specific fitment, or workshop installation may take longer; we will confirm the expected collection date before work begins.

Collection cost

Collection from our Pakenham store is free. No delivery or freight charge applies because orders are not shipped.

Collection policy

Please wait for our collection-ready confirmation before travelling to the workshop.
Bring your order confirmation and photo identification when collecting.
If someone else is collecting for you, please let us know in advance.
Vehicle-specific products and fitted accessories may require a booked workshop appointment before collection.
Orders are collected from Mates 4x4, 1 Foxtrot Lane, Pakenham, Victoria 3810.

Need help with your order?

Contact Mates 4x4 before placing an order if you need fitment advice, stock confirmation, or help arranging a workshop booking.

Contact Mates 4x4